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Frequently Asked Questions

What is the procedure for returns?


"If for any reason you are not completely satisfied with your purchase,
 you may return it for a full refund."
                  Hans Gawenda, Chairman of the Board
                  Fine Science Tools Inc.

FST has no restocking fee, and it is our goal to make the return process as easy as possible for you. If you need to return anything to us, please... 

  • Call our Customer Service to obtain an RMA (Return Merchandise Authorization) number.
  • At that time, we will take all the necessary information from you over the phone and give you any further instructions as well.
Or if you prefer, you can just...
  • Carefully repackage the item(s) in appropriate packaging.
  • Enclose a copy of the invoice.
  • Indicate the action you require (i.e., exchange, replacement, credit/refund).
  • And return the item(s) to us via the carrier of your choice. We recommend insuring all packages for their full value and using a carrier that offers shipment tracking.
All returns should be sent to...
                Fine Science Tools
                Attn: Returns (or put the RMA number if you obtained one)
                373-G Vintage Park Drive
                Foster City, CA 94404

If you receive any item that is damaged or defective
... Please call our Customer Service right away to arrange an exchange, and so that we can provide you a way of returning the item(s) to us at no cost to you.