FST Offers a 100% Satisfaction Guarantee
"If for any reason, you are not completely satisfied with your purchase, you may return it for a full refund."
— Hans Gawenda, Chairman of the Board
FST has no restocking fee, and it is our goal to make the return process as easy as possible for you.
If you need to process a return
- Call our Customer Service department to obtain an RMA (Return Merchandise Authorization) number.
- At that time, we will take all necessary information from you over the phone and give you further instructions.
Or if you prefer
- Carefully repackage the item(s) in appropriate packaging.
- Enclose a copy of the invoice.
- Indicate the action you require (i.e. exchange, replacement, credit/refund).
- And return the item(s) to us via the carrier of your choice. We recommend insuring all packages for their full value and using a carrier that offers shipment tracking.
All returns should be sent to:
Fine Science Tools
Attn: Returns (and RMA number if you obtained one)
4000 East 3rd Avenue, Suite 100
Foster City, CA 94404
If you receive any item that is damaged or defective
, please call our Customer Service
department right away to arrange an exchange, and we can provide you a way of returning the item(s) to us at no cost to you.