FST Offers a 100% Satisfaction Guarantee
"If for any reason, you are not completely satisfied with your purchase, you may return it for a full refund."
—
Hans Gawenda, Chairman of the Board
FST has no restocking fee, and it is our goal to make the return process as easy as possible for you.
We offer 3 ways to process a return
- Call our Customer Service department at (800) 521-2109 to obtain an RMA (Return Merchandise Authorization) number.
- At that time, we will take all necessary information from you over the phone and give you further instructions.
- Submit an online request on our Technical Support Page for an RMA number
- Please include delivery or invoice document number, the FST Item Number and the reason for return in the comments box
- Once received, we will email you an RMA number and further instructions.
- Ship the items back to our USA Office in an appropriate package
- A copy of the invoice or delivery note is required and should be included in the package.
- Indicate the action you require (i.e. exchange, replacement, credit/refund).
- And return the item(s) to us via the carrier of your choice. We recommend insuring all packages for their full value and using a carrier that offers shipment tracking.
Due to the legal regulations and for the protection of our employees, every item returned must be accompanied by a completed and signed
Declaration of Decontamination form.
All returns should be sent to:
Fine Science Tools
Attn: Returns (and RMA number if you obtained one)
4000 East 3rd Avenue, Suite 100
Foster City, CA 94404
If you receive any item that is damaged or defective, please call our
Customer Service department right away to arrange an exchange, and we can provide you a way of returning the item(s) to us at no cost to you.